In brief, the process for the ICC program is as follows:

• For all carpets requiring replacement, a small (4” x 4”) sample of damaged carpet is forwarded to ICC with a completed Validation Form (see Forms section). The sample can be sent to ICC via ICS courier, Canada Post or any other delivery service the sender may choose.
  
• Within 24 hours of receipt of the carpet sample, ICC will complete and then fax or email a copy of a Validation Report, to the insurer and its service providers. The report will detail the existing carpet quality, recommended replacement alternatives and costs highlighting local ICC program members.
  
• To proceed with replacement, a copy of the Validation Report should be faxed to the selected ICC program member.
  
• The ICC program member will present the recommended alternatives to the insured and provide a detailed material and installation replacement cost quotation (see Forms section) to the insurer.

Samples can be forwarded to ICC by staff adjusters, independent adjusters, restoration contractors and ICC program members. The program procedure may vary slightly dependent upon the source of the carpet sample as outlined in the ICC Procedures Manual.

Dispute Resolution

ICC retains small swatches of each sample forwarded for Validation for a period of two (2) months from date of receipt.

These samples can be accessed for further review should the adjuster, independent adjuster or restoration contractor require additional information regarding the original report completed.

To request a review please proceed as follows:

• Call or email the ICC Validation Facility.
• Provide your name and company.
• Request a review of a particular sample by providing the validation number corresponding to the original Validation Report provided.
• State the nature of the concerns being raised (ie: fibre, pile weight, value, quality, etc...)
• ICC will record the above, review and retest the carpet sample, and contact you.

Reinspection Program

ICC maintains a specification database of most carpets manufactured in North America.

Insurers should require that all invoices for carpet replacement document the manufacturer, style name, style number and colour provided.

With this information, ICC can be used as a re-inspection resource.

To request a re-inspection please proceed as follows:

• Call the ICC Validation Facility
• Provide your name and company
• Advise our office of the nature of your inquiry (ie:specification comparison, etc...)
• Be prepared to provide the manufacturer and style name of the product in question and the corresponding ICC Validation Number.
• The above can also be requested by sending the needed information by fax
  or e-mail to ICC.

A service fee may be applicable. If so, ICC will contact the requestor prior to completion.